Not a trainee, but an organization who shares our vision?
We need you! Learn more about the role you could play to impact our communities:
Social Service Organization
Provide our trainees with a wraparound support to ensure they can focus on their future, not just surviving.
Host Organization
Give our trainees a firm footing when transitioning from student to employee. Gain a unique and invaluable voice among your team.
Partners of the PHCL
F.A.Q.
Answering some of your questions:
We use a Social Determinants of Health screening tool to engage our trainees at measured points throughout their PHCL journey to make sure we’re catching the needs as they develop (and to ensure our effectiveness at addressing them!). Addressing a need is more personalized; it depends on a trainee’s location, their existing support network, eligibility in our partner’s programs, and more. We work with the trainee to discern the most immediate barrier to their learning, and connect them to the support that best suits their unique situation.
All organizations partnering with the PHCL should have complete clarity on their right to privacy, same as our trainees. Connect with our team staff to learn what that would look like for your organization!
Deb Kazmerzak (Iowa): [email protected]
Cynthia Keenan (Colorado): [email protected]
Cecilia Saffold (Missouri): [email protected]
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We understand that there are going to be asks that cannot be met. No one organization can do it all! This is the importance of the network we’re building with the PHCL; we need to build the community that will sustain our communities. When we reach out to connect you to a trainee in need, it is by no means a requirement. If you are not a good match, we will reach out to the next best social support in our PHCL network.
The first best step if you notice a trainee is not benefiting from your service would be to get in touch with your HealthTeamWorks contact. While we engage with our trainees regularly to check in on their Social Determinants of Health and any barriers they may be experiencing, some may not know how to admit they are struggling! Start the conversation with us, and we’ll find the best way forward (for both trainee AND organization).
F.A.Q.
Answering some of your questions:
(Speak to roles of the CHW, main emphasis there, with some mention of health coaching and care management?)
(How are we defining this? Is it enough to say placements are determined by a variety of factors, including but not limited to 1. location, 2. what your org is looking for, etc? anything else valuable to add here?
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Community Health Workers:
answering your frequently asked questions
Community Health Worker (CHW) is an umbrella term. Their job titles are as diverse as the communities, sites, and roles in which they serve. CHWs focus on improving individual and community health and health access. They forge connections where people live, learn, work, worship and heal, from the inner city to rural communities.
Individuals employed in community health work may have many different titles – all of which fall under the community health worker umbrella term. Here are a few examples, but there are many more job titles that would meet the definition:
- Navigator
- Patient support representative
- Outreach worker
- Client advocate
- Family support worker
- Peer support worker
You can access an alternative definition here.
There are no national, standard requirements to be a CHW. Some states have specific requirements and state level certification, but this is not the case in every state. Most often, employers set the requirements for CHW employment which may include formal education as a CHW, related work experience, or other requirements.
Colorado requirements: The Department of Public Health and Environment (CDPHE) maintains a voluntary registry of CHWs who have completed a CDPHE-recognized training program and passed a competency assessment. CDPHE works with a vendor to administer a CHW assessment that is required to become a credentialed CHW in the state.
Iowa requirements: There are currently no certification or training requirements. Usually, qualifications include: Age 18 or above, and achievement of a high school diploma or equivalent.
Missouri requirements: CHW credentialing is not required but is strongly recommended. CHWs pursuing credentialing must complete a CHW certification program at a certified curriculum provider to be eligible for credentialing. MDHSS oversees the certification of training programs.
In some states, training may be required, but this is not true in every state in the US. Usually, a college degree is not required by state regulations. However, organizations employing CHWs may set their own requirements beyond those required by the state.
Overview:
The Community Health Worker Professional Skills Training utilizes a blended learning approach featuring on-demand training for Community Health Workers (CHWs) along with live, virtual components.
It is designed to provide preservice preparation of CHWs and to advance the development of professionals currently working as CHWs or in related roles. CHW Professional Skills Training meets all established standards of the C3 Council’s Consensus Guidelines for CHW training, offers a Competency Certificate from HealthTeamWorks, and provides continuing education credits for most health care professions.
The CHW Professional Skills Training consists of five online courses, each course consists of various modules.
- Course 1: Introduction to Community Health Work: The Big Picture (five modules)
- Course 2: Core Competencies for Providing Direct Services (three modules)
- Course 3: Enhancing Client Interactions (three modules)
- Course 4: Enhancing Professional Skills (three modules)
- Course 5: Applying Core Competencies to Key Health Issues (six modules)
At the end of each online course, there will be a quiz covering each of the modules. You must receive a passing grade of 70% in each of the quizzes to receive a certificate of completion. You can re-take each quiz as many times as you need to receive a passing grade.
Virtual, Live Learning & Assignments
The training also includes four required 90-minute live, online learning sessions. One assignment is associated with each live learning session (four total). Sessions will be conducted via Zoom, and pre-registration is required. Each of the four topics is offered once per month.
To gain the most value from these live sessions, it will be important to participate them based on your progress through the courses.
Live sessions: Plan to meet certain module milestones before attending the corresponding virtual live sessions:
- Live Session 1: CHW Roles in Building Community Health. Complete all modules in Courses 1 and 2.
- Live Session 2: Developing Cultural Humility; Complete Course 3.
- Live Session 3:Coaching for effective Communication and Behavior Change; Complete Course 4.
- Live Session 4: Utilizing Community Resources; Complete Course 5.
Intended Audience
Recognizing that the term community health workers is viewed as an umbrella term that encompasses many different roles and job titles, the intended audience for this course is community health workers and other front-line workers that have client or patient-facing roles or for those that have interest in entering this field of work.
CHWs and other front-line workers usually work as a liaison between the client or community and the health care and social services systems, to facilitate access to services and improve access, quality, and cultural competence of services.
Regardless of job title, this training is relevant to those in these kinds of roles:
- Providing health education or information
- Care coordination
- Case management
- System navigation
- Providing social support
- And more!
Modality/Format
Online, self-paced content and scheduled live, online sessions.
Total Program Length
The online program takes approximately 25 hours to complete.
The live, online learning sessions will take approximately six hours to complete (four 90- minute sessions).
The four required assignments will take an estimated nine hours to complete.
There is also introductory information to view and a course evaluation to complete. The estimated time commitment to complete all course requirements is 45 hours.
Prerequisites/Learning Level
Ability to read and understand spoken English.
Technical Requirements
- Adobe Acrobat Reader
- Speakers/Headphones
CEUs Offered
More information is provided within the course.
Cost
The tuition cost for the full CHW Professional Skills Training is $988. There is no breakdown of the total cost by each individual course.
Questions or Technical Assistance
If you have questions, please contact Deb Kazmerzak at [email protected], or 515.554.3788.
There are many different kinds of organizations that employ community health workers. Here are a few examples:
- Medical Clinics
- Hospitals
- Health Departments
- Schools
- Refugee-serving organizations
- Peer networks
- Youth-serving organizations
- Domestic violence shelters
- Shelters for the unhoused
- Neighborhood centers
- Home visiting programs
- Mental health clinics
The day-to-day activities of a CHW will vary based on several factors, including the type of organization they work for, the target population, any grant or funding requirements, the types of services the organization provides, and more. Some examples of common activities include:
- Providing coaching and social support
- Completing or implementing individual or community assessments
- Conducting outreach to community groups or individuals
- Providing care coordination or case management services
- Helping clients navigate the services system
- Serving as a cultural liaison between the client or community and the services system
The US Department of Labor’s Bureau of Labor Statistics (BLS) job outlook for community health workers indicates that between 2023-2033, growth in the CHW occupation will grow 13%, which is much faster than average for other occupations. You can learn more about this and additional information about CHWs’ average wage, and more at their website: https://www.bls.gov/ooh/community-and-social-service/community-health-workers.htm
As an emerging occupation, the number of jobs for community health workers is steadily increasing. Keep in mind that different job titles may be used to describe the work of a community health worker.
Here are a few links to sites that contain data or information about community health workers:
- National Association of Community Health Workers – https://nachw.org/
- National Academy for State Health Policy – https://nashp.org/policy/health-care-workforce/community-health-workers/
- The National Council on CHW Core Consensus Standards – https://www.c3council.org/
Clinical Health Coaching:
answering your frequently asked questions
A Clinical Health Coach® is a trained health care professional dedicated to empowering patients and supporting healthcare organizations through evidence-based population health strategies. These professionals recognize patients as active participants in their own care and actively engage and activate patients, ensuring they have the knowledge, confidence, and tools needed to manage their health beyond the walls of a healthcare facility. Skilled in motivational interviewing and patient engagement, they help individuals identify personalized health goals and take confident steps toward self-managing their chronic conditions.
The Clinical Health Coach® Online Training is a valuable opportunity to develop essential skills in patient engagement, behavior change, and chronic disease management. Whether you’re just starting in healthcare or looking to enhance your role in care coordination, this training provides key benefits:
1️. Build a Strong Foundation in Patient-Centered Care – Learn how to effectively engage with patients, foster trust, and support them in managing their health.
2️. Gain Practical Skills in Health Coaching & Motivational Interviewing – Develop techniques to guide patients toward sustainable lifestyle changes and improved health outcomes.
3️ Enhance Career Opportunities & Marketability – Employers value professionals with strong communication, coaching, and care coordination skills, making this training a great way to stand out in the healthcare field.
4️. Develop Confidence in Supporting Patients with Chronic Conditions – Learn how to help patients set goals, navigate barriers, and take ownership of their health journey.
5️. Learn at Your Own Pace – The online format allows for flexible learning, making it accessible for those balancing work, school, or other commitments.
6️. Prepare for Future Roles in Integrated Healthcare Teams – This training aligns with Patient-Centered Medical Home (PCMH), Accountable Care Organizations (ACO), and value-based care models, positioning you for success in care management, health coaching, and team-based care.
For those passionate about helping patients achieve better health outcomes, improving engagement, and making a meaningful impact, the Clinical Health Coach® Online Training is an excellent starting point.
The Clinical Health Coach® Online Training is a comprehensive, self-paced program designed to equip healthcare professionals with essential coaching skills to enhance patient engagement and outcomes. This on-demand program focuses on the need and evidence for a more patient-centered approach to self-management support and self-care between visits, emphasizing the value of a coaching mindset in clinical practice.
The training consists of seven interactive modules, incorporating short quizzes and self-assessments to reinforce learning and real-world application. Learners will explore cultural considerations, an introduction to motivational interviewing, and effective patient communication strategies to support behavior change and chronic disease management.
Through engaging, hands-on activities, participants will gain the confidence to apply health coaching techniques, fostering more meaningful patient interactions and improving overall care outcomes.
Have more questions about the Clinical Health Coach® Training Program? Reach out to Callen Willows at [email protected] for more information.
A Clinical Health Coach® plays a crucial role in supporting patients, care teams, and healthcare organizations by enhancing patient engagement, self-management, and overall health outcomes. Their daily responsibilities typically include:
1️. Patient Engagement & Coaching
- Conducting one-on-one or group coaching sessions to help patients set and achieve health goals.
- Using Motivational Interviewing (MI) and behavior change techniques to empower patients.
- Helping patients understand their chronic conditions and develop self-management strategies.
2. Care Coordination & Team Collaboration
- Working alongside physicians, nurses, and care teams to align care plans.
- Facilitating warm handoffs to other healthcare professionals or community resources.
- Ensuring that patients receive the right care, at the right time, in the right place.
3️. Population Health & Data Monitoring
- Identifying at-risk patients who may benefit from coaching and additional support.
- Tracking patient progress, goals, and outcomes using electronic health records (EHRs) or care management platforms.
- Analyzing data to measure patient engagement and health improvements.
4️. Patient Education & Advocacy
- Providing educational resources to enhance health literacy.
- Advocating for patient needs within the healthcare system.
- Guiding patients in understanding and accessing available community services.
5️. Continuous Learning & Professional Development
- Staying updated on best practices in health coaching, behavior change, and chronic disease management.
- Participating in team meetings, case reviews, and training sessions to improve coaching effectiveness.
- Adapting coaching techniques based on new evidence-based approaches.
To successfully complete the Clinical Health Coach® Online Training, you’ll need the following:
1️. Computer or Laptop – A desktop or laptop (Windows or Mac) is recommended for the best experience, but a tablet may also work for some course materials.
2. Reliable Internet Connection – A stable Wi-Fi or wired connection is essential for accessing course materials, and streaming videos.
3️. Web Browser – Use an updated browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari for optimal functionality.
4️. Headphones or Speakers – Optional but recommended for listening to training videos without distractions.
5. PDF Reader (e.g., Adobe Acrobat) – Some course materials may be provided in PDF format, so having a PDF reader will be helpful.
Care Management:
answering your frequently asked questions
A Care Manager is a healthcare professional who coordinates and oversees patient care plans, ensuring individuals receive the necessary support, treatment, and resources to manage their health effectively. Care Managers work with patients, healthcare providers, and community organizations to enhance care coordination, improve outcomes, and reduce healthcare costs.
Care Managers come from diverse professional backgrounds, as the role requires clinical knowledge, care coordination expertise, and patient advocacy skills, including:
- Registered Nurses (RNs)
- Social Workers (LCSWs, MSWs)
- Licensed Professional Counselors (LPCs)
- Clinical Health Coaches
- Other healthcare professionals with care coordination expertise
The Essentials of Care Management training is designed to provide foundational knowledge and practical skills for anyone looking to build a career in care coordination, case management, or population health. For entry-level professionals, this training offers significant benefits, including:
- Strong Foundation in Care Management – Learn key principles, best practices, and essential skills required for care coordination, patient advocacy, and health system navigation.
- Career Advancement & Marketability – Gain a training that enhances your resume and sets you apart in the job market, especially if you’re pursuing a career in healthcare, social work, or public health.
- Hands-On Learning at Your Own Pace – The 15 self-paced online courses allow you to develop skills in care planning, patient engagement, and population health while balancing other commitments.
- Practical Skills for Real-World Impact – Learn how to support patients with chronic conditions, address social determinants of health (SDOH), and navigate complex healthcare systems, which are valuable for roles in care coordination, case management, and patient support services.
- Pathway to Advanced Roles – Whether you’re new to healthcare or transitioning into care management, this training prepares you for future opportunities in value-based care, integrated health teams, and population health initiatives.
The Essentials of Care Management training consists of 15 self-paced online courses, allowing you to learn at your own convenience. You’ll have 24/7 access to the LMS, making it easy to complete the training on your schedule.
The courses included are:
- Defining Care Management
- Identifying Candidates for Care Management
- Managing the Health of the Population
- The Role of Maslow’s Hierarchy in Care Management
- Identifying Patients for Episodic Care Management
- Exchanging Data with Target Facilities
- Patient Assessment and Documentation for Episodic Care Management
- Introduction to Processes and Workflows
- Identifying Patients for Longitudinal Care Management
- Enrollment, Assessment, and Documentation for Longitudinal Care Management
- Longitudinal Care Management Processes and Workflows
- Balancing Panel Size
- Establishing the Patient Relationship
- An Introduction to Teach-Back and Motivational Interviewing
- Collaborative Care Plan Development
1. Care Coordination & Patient Advocacy
- Develop and oversee personalized care plans for patients, particularly those with chronic conditions or complex medical needs.
- Act as a liaison between patients, physicians, specialists, and community resources.
- Facilitate smooth transitions of care (e.g., from hospital to home) to prevent readmissions.
2️. Patient Engagement & Support
- Educate patients on self-management strategies for chronic conditions.
- Encourage adherence to treatment plans, including medication management, lifestyle modifications, and follow-up care.
- Address barriers to care, such as financial, transportation, or social determinants of health (SDOH).
3️. Monitoring & Follow-Up
- Track patient progress, outcomes, and health improvements through regular follow-ups.
- Utilize Electronic Health Records (EHRs) and care management platforms to document and monitor patient data.
- Identify at-risk patients who may need additional interventions.
4️. Collaboration & Interdisciplinary Teamwork
- Work closely with physicians, nurses, social workers, behavioral health specialists, and other healthcare professionals to ensure holistic patient care.
- Connect patients to community resources, such as food assistance, transportation, housing support, or mental health services.
5️. Quality Improvement & Cost Reduction
- Help reduce hospital readmissions and unnecessary emergency room visits.
- Support value-based care initiatives and alternative payment models (APMs) to enhance care efficiency and reduce costs.
To successfully complete the Essentials of Care Management Online Training, you’ll need the following:
1️. Computer or Laptop – A desktop or laptop (Windows or Mac) is recommended for the best experience, but a tablet may also work for some course materials.
2. Reliable Internet Connection – A stable Wi-Fi or wired connection is essential for accessing course materials, and streaming videos.
3️. Web Browser – Use an updated browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari for optimal functionality.
4️. Headphones or Speakers – Optional but recommended for listening to training videos without distractions.
5. PDF Reader (e.g., Adobe Acrobat) – Some course materials may be provided in PDF format, so having a PDF reader will be helpful.
Old/unworked sections, ignore
Frequently Asked Questions
Please explore the frequently asked questions below to find information tailored to your role and how you can engage with the Population Health Career Lattice program. If you don’t see your question listed, feel free to contact us for more details!
- A Student: Interested in enrolling in our training programs, such as CHW Professional Skills, Essentials of Care Management, or Clinical Health Coach Online Training.
- A Host Organization: Considering offering internships to support students as they apply their training in real-world settings.
- A Wrap-Around Service Organization: Looking to partner with us to provide essential support services to students during their training journey.
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Essentials of Care Management Training
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Clinical Health Coach v-Fusion Training
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